Shipping policy

At Cozzhome, we are committed to providing smooth and efficient delivery services. We offer free sea shipping to ensure a reliable and satisfying shopping experience for you. The following is our delivery policy:

1. Shipping Destinations

We currently ship orders to the following regions:

  • United States

For other destinations, please contact us before placing an order.

2. Order Preparation Time

  • Orders will be shipped within 3–14 business days after payment confirmation.
  • Once your order has shipped, you will receive a confirmation email containing tracking information.

3. Shipping Methods & Delivery Time

We offer free standard shipping on all eligible orders.

Estimated delivery times after shipment are as follows:

  • United States: 14–30 business days

Total delivery time(17–44 business days) = Order Preparation Time(3–14 business days) +Shipping time(14–30 business days)

Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs clearance.

Should any special circumstances arise, our staff will notify you immediately via email or telephone.

If you require expedited delivery (air freight), please contact us prior to shipment; upon payment of a reasonable fee, we will arrange expedited delivery for you.

4. Shipping Costs

  • Free shipping is automatically applied at checkout.
  • All shipping charges and applicable taxes are displayed before payment is completed.

5. Tracking Information

  • All shipped orders include a tracking number.
  • Tracking updates may take 24–72 hours to appear after shipment.
  • Temporary tracking delays do not affect the delivery of your order.

6. Order Changes & Cancellations

  • Order changes or cancellations may be requested before the order is processed for shipment.
  • Once an order has shipped, it cannot be canceled and must follow our Refund & Return Policy.

7.Shipping Guidelines

  • Free Standard Shipping
    Your items will be delivered by courier (such as UPS or FedEx) to your front door, with a signature required. These items may require self-assembly.
    Once your order ships, we will notify you by email. Please monitor your email and tracking updates to ensure you receive your delivery.
  • Free Threshold Delivery
    If you select threshold delivery, your items will remain in their original packaging and be placed on the ground floor of your home, entryway, or first dry area (such as a garage, front porch, or lobby).
    For apartment buildings, items will be placed at your unit door, building lobby, or property office.
    Someone 18 years or older must be present to sign, confirming the items have been received, inspected, and are in good condition. Please note: This service does not include assembly, installation, or packaging removal.

You are responsible for moving the furniture from the drop-off area into your home, as well as for assembly, placement, unpacking, and disposal of all packaging materials.
Any damage incurred while moving or assembling the furniture will be your responsibility.

8. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

  • Email: support@cozzhome.com
  • Phone: +1 (720) 850-6529
  • Business Hours: Monday–Friday, 9:00 AM – 7:00 PM (Los Angeles Time, GMT-8)
  • Office Address: 600 17th St, Denver, CO 80202, United States